Clear Policies for Unforgettable Events

 

Here you will find everything you need to know about our reservation and usage policies. At Cloud Luxe Events, we strive to provide a transparent and reliable service to ensure your event is a success. Please read carefully to guarantee a smooth and enjoyable experience.

Políticas de cloud luxe events

 

Reservation & Usage Policy – Cloud Luxe Event

1. Deposit Required

  • A deposit is required to reserve your event date.
  • Your date is only confirmed once the deposit has been received.

2. No Refund Policy

  • All deposits are non-refundable, except in cases of force majeure such as severe weather (rain or conditions that prevent the safe use of the equipment).
  • In the event of bad weather, alternative available dates will be offered.

3. Damage or Loss of Equipment

  • The client is responsible for any damage or loss of rented items during the event.
  • Damage fees include:
    • Trampolines: $50
    • Tables: $35
    • Chairs: $35
    • Canopies/Tents:$35
  • Charges will be applied based on the extent of damage or replacement required.
  • 4. Liability 
  • Cloud Luxe Event is not responsible for accidents or injuries that may occur during the use of rented equipment.
  • Adult supervision is strongly recommended when using trampolines, tents, and other rental items.

5. Weather Conditions

  • Only in cases of severe weather that make it impossible to safely hold the event, the event may be rescheduled at no additional cost.
  • In all other cases, no refunds will be issued.

 

Important Usage Rules

 

 

To ensure the safety and enjoyment of everyone, it is crucial to follow these rules when using our equipment:

• Make sure the equipment is set up on a level and secure surface.

• Continuously supervise the use of all equipment, especially trampolines and inflatables.

• Do not exceed weight limits or the maximum number of users allowed on the equipment.

• Avoid using sharp or pointed objects near inflatables and other delicate equipment.

• Immediately report any damage or malfunction of the equipment to our staff.

 

Cancellations & Reservation Changes

 


We understand that unforeseen circumstances can arise. If you need to cancel or change your reservation, please keep the following in mind:

 

  • Cancellations should be notified as early as possible.
  • Deposits are non-refundable, but we can offer rescheduling options subject to availability.
  • Any changes to the date, time, or type of equipment are subject to our approval and availability.
  • In case of rescheduling due to bad weather, we will coordinate a new date that meets your needs.

 

 

Damage & Loss Policy

 

The safety and care of our equipment are a top priority. In the event of damage or loss, the following policies apply:

 

  • The client is responsible for any damage or loss that occurs during the rental period.
  • Equipment will be inspected at the end of the event to assess any damage.
  • Repair or replacement costs will be billed to the client based on the extent of the damage and type of equipment.
  • In case of loss, the replacement value of the missing item will be charged.
  • We appreciate honesty and timely communication in the event of any incident, so we can resolve it in the best possible way.